Shipping & Returns

EXCHANGES & RETURNS

You can return your order within 30 days after the date of purchase receipt of the product and opt for any of the following refunds:

  • Credits in our online store;
  • Exchange for another item;
  • Refund to your credit card bill.

To return an order, the product must be new, in the state in which it was received and in original packaging.

To make your request, please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it.

I HAVE TO PAY FOR RETURN SHIPPING?

The customer will be responsible for returning the product, including shipping.

Urban Helmets is responsible for the return of the item(s) replaced, the order will be issued after the product arrives at our distribution center.

Urban Helmets does not guarantee the availability of the product you want to change, or book.

PRODUCT HAS BEEN SENT WRONG OR DEFECTIVE?

Please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. if your order has been shipped wrong or defective factory we will contact you, so we can remedy the problem.

The deadline to make the product cancellation request is 07 days after receipt of produtoa purchase. The product may not be used and must be forwarded in original packaging.

HOW LONG TO REFUND TO BE COMPLETED

Reimbursement will be made within five (5) days after the product is back in stock.

Important to know that your credit card company may performs the reversal of purchase on your next bill.

WHEN MY ORDER WILL BE DELIVERED?

The delivery time of your order depends on the shipping method you chose in time to complete your purchase. At the time of confirmation of the CEP is informed that the delivery time.

HOW TO TRACE MY ORDER?

After completing your order you will receive in your email confirmation of purchase and product tracking code, having access to the status of your application in the user page on our site. If you have not received your tracking code, please contact us via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

WHERE IS MY ORDER? IT HAS NOT ARRIVED

If an order has not been delivered after the deadline, please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it..

PAYMENT & BILLING

HOW DO I BUY ONLINE?

When interested in an item, click "BUY" and continue to browse the site until you are ready to complete the purchase. Then click the shopping cart at the top of the page to confirm your items. Once you have made the changes and updated the quantities desired, simply complete your order by entering your data delivery and payment. We accept all major credit cards and PayPal.

HOW DO I SEE MY ORDER?

If you have already created an account on Urban Helmets, just access it with your username and password and follow the status of your order.